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Attorney General Ellen Rosenblum has released the Oregon Department of Justice’s (DOJ) list of 2022’s top ten consumer complaints.
The Top 10 Consumer Complaint List issued this week is in association with National Consumer Protection Week March 5-11.
CourtesyFor the third year in a row, auto sales and repairs, telecommunications and imposter scams took the top three spots.
2022 Top Ten Consumer Complaint List
This year includes — for the first time — a new category: Towing.
In 2017 the Oregon legislature passed towing reforms that prohibit towing vehicles from parking facilities, with limited exceptions like blocking an emergency vehicle, unless the towing company received signed authorization to tow the specific vehicle from the owner of the parking facility or the owner’s agent.
Earlier this year, the DOJ Consumer Protection Section filed a lawsuit against one of the largest towing operators in Oregon, Retriever Towing. The lawsuit alleges the company illegally towed vehicles from parking facilities without signed authorization from the owner of the parking facility.
“We hope this lawsuit will send a message to all towing companies around the state that they’ll be held accountable for violating the law,” Rosenblum said. “Especially when it snows, — as it recently did — tow trucks are out in force due to the number of abandoned vehicles. If your car was towed during this time and you feel you were overcharged or otherwise unfairly treated, please call our consumer hotline at 1-877-877-9392 for help.”
The Top 10 List issued this week is in association with National Consumer Protection Week March 5-11.
Rosenblum also issued the following highlights concerning the state's consumer protection work in 2022.
In addition, DOJ travels the state to teach Oregonians how to stay safe from fraud and scams. Visit our website for free resources online at: https://www.doj.state.or.us/consumer-protection/sales-scams-fraud/more-scams-fraud-resources/
If you feel you may have fallen victim to a fraud or scam, contact the Oregon Department of Justice online at www.oregonconsumer.gov or call our Consumer Complaint Hotline at 1-877-877-9392.
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