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Jet boats owner: Customer service is key

The crowd might not have been loaded in two of his boats, but Jerry’s Rogue Jet Boats owner Bill McNair used all of the same bluster, banter and jokes with them during the recent Business Outlook Conference to get across his message.

After 37 years and some 750,000 passengers, it was clear to the audience that he knew both how to run a business and entertain a crowd.

“But you have to be very careful with your cynicism,” he warned after sidetracking to his thoughts about taxes and government regulation. “Don’t be cynical. Be nice to people and good things will happen.”

So, McNair said, he sees everyone as a potential customer and he makes customer service his primary goal.

“Running your own business is an adventure sport,” he said during the Industry Showcase presentation of the conference.  “Every day I feel like my business is a gamble. We are pushing our own money out onto the table, investing in our own business. Business is a risky adventure.”

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Rhodes brings past success to restaurant

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Dowleen Rhodes owns the Gallery Restaurants while her husband, George, is the chef. The Pilot/Marjorie Woodfin
The secrets to a successful restaurant are the food, the ambiance and, if everything works, a little magic.

Diners have been finding all three at Dowleen Rhodes’ Gallery Restaurants.

Her cosy, lunch establishment, called the Snug and located upstairs at Brian Scott Gallery, and Art Alley Grille, on the lower level and accessible from Art Walk Alley, offer some of the best food in town, thanks to the artistry of Chef George Rhodes, the proprietor’s husband.

Attentive, friendly staff serve dinner at the Grille  Wednesday through Saturday, from 5 to 9 p.m., while Horst Wolf, at the keyboard, provides dinner music. The menu includes unusual specialties, such as osso bucco, and standards such as prime rib.

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Chowder House: All Quiznos had to offer with more on the menu

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Lois Fraser, left, Stephanie Hobbs and Jennifer Pearce helped owner Christina Gotfried transition from a franchise to an independent shop. The Pilot/Marjorie Woodfin
Christina Gotfried, who opened a Quiznos restaurant in the South Coast Shopping Center in Harbor in 2006, has changed the restaurant’s name to Chowder House, and expanded the menu.

“It’s Quiznos with a name change,” Gotfried said. She said she wants all of her customers to know that they will still be able to get the items that they prefer, including all the same toasted sandwiches, plus new items she was unable to serve under her franchise agreement.

She explained that she couldn’t even add chocolate milk or a pastrami sandwich to the menu as long as she was franchised as Quiznos.

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New ambulance, gear benefit Curry patients

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Dan Brattain and Joe Gregario display life-saving equipment Cal-Ore Life Flight has purchased. The Pilot/Charles Kocher
Two new ambulances, a mass casualty incident vehicle, and a wide array of new equipment have been deployed at Cal-Ore Life Flight.

President Dan Brattain and General Manager Joe Gregario estimate the total capital expenditures on vehicles and new equipment in the past year at $475,000.

The Cal-Ore crew members – a total of 75 in both ground and air operations – were brought in on the decisions about equipment, Gregario said.

“They’re pretty impressed,” he said. “This is all state-of-the-art equipment that makes their job a lot easier.”

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Evergreen Federal not involved in bank closure

The bank closed in Seattle Friday by Washington officials is not the Evergreen Federal Bank that has a branch in Brookings.

However, the failed bank's assets are being taken over by Umpqua Bank of Roseburg, which has a store in Harbor.

Click here to see the FDIC announcement about the event.


Angela Gardner new owner of Seashore Real Estate

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Angela Gardner
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Quality Fast Lube now owned by longtime employees

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Mike Kammeier and Olivia Davis now own Quality Fast Lube.
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Upriver bed and breakfast sold, closes doors

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Chetco River Inn, pictured from the opposite bank of the Chetco River, has been sold.
After 22 years the Chetco River Inn closed its doors to guests Monday morning when the sale of the property was complete.

Sandra and Clayton Brugger built and operated the inn for more than two decades before deciding it was time to concentrate on another part of their lives.

“It was time for us to do something else,” Sandra said.

The inn was a popular spot for weddings and anniversary getaways, as well as for fishermen.

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Chang buys Brookings Dental Arts

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Dr. Brice Chang shows his state-of-the-art dental equipment at Brookings Dental Arts. The Pilot/Marjorie Woodfin
Dr. Brice Chang, new owner of Brookings Dental Arts, said he is delighted to be on the West Coast practicing dentistry.

“It’s a fantastic place,” Chang said.

Chang still sounds surprised when he explains how he landed in Brookings. “It happened almost overnight.” He said that he came to Brookings to investigate a dental office he had been led to believe was for sale. However, when he arrived he discovered that it was not for sale. When he expressed his disappointment, he said someone suggested that he contact Dr. Richard Edmiston, who might be willing to sell his dental business. Chang contacted Edmiston, and they quickly struck a deal.

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