>Brookings Oregon News, Sports, & Weather | The Curry Coastal Pilot

News Classifieds Web
web powered by Web Search Powered by Google

News arrow News arrow Business arrow PELICAN BAY TRAVEL

Print

PELICAN BAY TRAVEL

A woman looks inside the empty building that housed Pelican Bay Travel. (The Pilot/Leah Weissman).
A woman looks inside the empty building that housed Pelican Bay Travel. (The Pilot/Leah Weissman).

By Leah Weissman

Pilot staff writer

People walking down Chetco Avenue may notice that the office where Pelican Bay Travel used to be is locked, empty and dark – but that doesn't mean the business is closed.

Kerie Schaefer, owner of Pelican Bay Travel, moved the business at the beginning of December to her home, where she continues to meet clients through appointments and answer the phone at the same number as before.

"I think I get more person-to-person contact now," Schaefer said. "When people come over, it's just them and me. No one waiting in line, no other pressing matters."

The decision to move was spurred by a combination of financial and customer service reasons, Schaefer said.

"Moving shaved operating costs by about $2,000 a month," she said. "I don't have to pay rent or extra electric anymore."

Just before the move, Schaefer hired two women in Crescent City – feeling there needed to be more of a travel agency presence in Northern California.

"I changed some other things as well," she said. "The (women) who work for me became independent contractors, which means they work off commission.

"They like it because they make 80 percent of whatever they sell, and they get to work in their own homes," Schaefer added. "Before, I got the whole commission, but payroll was too expensive to keep doing that. ... I'm actually making more of a profit now."

Although the location of Pelican Bay Travel has changed, and some new workers have jumped on board, services are still relatively the same, Schaefer said – give or take a few things.

"We try not to do stand-alone airline tickets anymore," she said. "That means no car, no hotel, no tours – just the flight. But we do make an exception for existing clients."

Schaefer said that, instead of going through airlines anymore, she now uses a travel agent network to book cruises, tours, car rentals, hotels and national or international flights.

"It actually doesn't affect the client or price at all – you still get the same low rates," she said. "It just makes things easier for us because we don't have to go through the airlines."

As for the impact the changes are having on the business, Schaefer said she and "the girls" are swamped.

"People are getting ready for spring break, are booking early for summer – we are even taking calls for Christmas trips," she said. "We are always busy this time of year."

Before Schaefer moved the business to her home and sales started to pick up, she had been trying to sell the travel agency.

"I couldn't work up front and do all the back office work along with airline stuff, plus provide quality service to my clients," she said. "I was really thinking about closing it, but I realized there was too much demand here.

"And since we are doing so well now, it's not for sale anymore," she added.

Right now, Schaefer said her only form of advertisement is through word-of-mouth and using the well-known Pelican Bay Travel name.

Changing things has been a challenge, but Schaefer said the benefits outweigh the costs.

"I get to work out of my house and it's cheap and nice," she said. "And people like it because, instead of them having to stop by the office to pick up their papers, I deliver their documents to them now."

Pelican Bay Travel is open for business from 9 a.m. to 5 p.m., Monday through Friday. Meetings are by appointment only, and customers should call (541) 469-3158.

Print

Business News by Yahoo Finance

  • Europe rides rebound as global sell-off abates
    World stocks hit a nine-month low on Friday but oil and southern European bonds were off their week's worst levels, as investors began to dust themselves off after one of the most volatile spells in world markets in years. Bourses in London (.FTSE), Frankfurt (.GDAXI) and Paris (.FCHI) started the day up 1 to 1.5 percent and Athens (.ATG) rose 4.5 percent as Greek governments bonds steadied after their worst run since the height of the euro crisis in mid-2012. The possible return to recession in the euro zone, a floundering economy in Japan, slowdown in China and the Ebola virus outbreak have conspired to rattle investors already fretting about the end of years of U.S. It has been a fourth straight week of stock market falls in the U.S.
  • Goldman curbs bankers' compensation even as revenue surges
    Top Goldman Sachs Group Inc (GS.N) executives are determined to keep compensation costs under control. On Thursday, Goldman reported a 25 percent increase in quarterly revenue, but the money it set aside for compensation and benefits rose only 18 percent from the same period a year earlier. The amount of money it has set aside for compensation is more or less unchanged, as is the average compensation per employee, at around $320,000 for the first nine months of the year. Sources familiar with the matter inside Goldman Sachs described the restraint as a sign of the shifting mentality about bonuses at the bank: it wants to tightly control compensation, even if it has good quarters with big revenue gains.
  • Google's revenue falls short despite curbing price declines
    Google Inc's revenue fell short of Wall Street's expectations as growth in Internet advertising slowed in the most-recent quarter, offsetting a modest improvement in ad pricing, sending its shares down about 3 percent. Shares of Google fell 2.7 percent to $510.11 in extended trading on Thursday. Google posted $16.52 billion in revenue for the three months ended Sept. 30, compared to $13.75 billion in the year ago period. On Thursday, Google announced it had appointed Omid Kordestani its new chief business officer, replacing Nikesh Arora, who had departed a quarter ago to join Japan's Softbank Corp. The chief business officer is considered a key position, overseeing all the company's revenue-generating activities and serving as a liaison to investors and Wall Street.

Follow Curry Coastal Pilot headlines on Follow Curry Coastal Pilot headlines on Twitter

© Copyright 2001 - 2014 Western Communications, Inc. All rights reserved. By Using this site you agree to our Terms of Use